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General Conditions of Sale

These General Conditions of Sale govern SARL BERGAN’s sale of textile articles and any accessories and services for Hotel, Catering, Accommodation, Local Authority, Thalassotherapy/Wellness Centre and Industrial Laundry professionals.

When validating or paying for your BERGAN order, you declare that you unreservedly accept all the general conditions of sale.

ARTICLE 1 – PRICE & TAXES

The prices of our products are quoted in euros, excluding VAT, in our commercial documents and on our website, www.bergan.fr.
BERGAN reserves the right to modify its prices at any time. Items will be invoiced based on the prices in force at the time of ordering.
Items remain the property of BERGAN until full payment is made.
VAT: Our prices are net of VAT for EU nationals and French companies located in overseas departments and territories (DOM / TOM) with an intra-community VAT number.
BERGAN ships its products free of charge for any order of more than 800 euros (ex. tax) delivered to mainland France and the Benelux countries.
– A contribution to shipping costs is calculated for all orders amounting to less than 800 euros (ex. tax).
– Shipping costs to other destinations, along with any customs fees, will be subject to an estimate and charged to the customer.

 ARTICLE 2 – ORDERS

The data recorded by www.bergan.fr constitutes proof of all transactions made between BERGAN and its customers.
BERGAN reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order, as well as any order not made by a professional belonging to the Hospitality industry or one of the sectors mentioned above. In the event that an item becomes unavailable after we receive payment for your order, you will be informed and refunded as soon as possible.
The information sent by buyers when placing an order constitutes a commitment on their part.
A tolerance margin of ± 10% will be applied in terms of quantity and dimensions for framed linen, interwoven inscriptions, special production runs and bespoke products.

ARTICLE 3 – PAYMENT

Payment for your purchases is to be made in euros at the time of ordering, by wire transfer or cheque, or by card or Web transfer via the website.

For all confirmed orders, the following will be requested: Lump sum payment for any orders below or equal to €500 (excluding tax and shipping costs).
A deposit of 30% upon ordering, followed by payment of the remaining balance within 30 days of invoicing, for any orders greater than €500 (excluding tax and shipping costs).

You can pay:
– By cheque or bank transfer when confirming the orders placed.
– By bank transfer or credit card for orders placed via the website.

BERGAN reserves the right to cancel any orders paid for by cheque or bank transfer should it fail to receive the said cheque or transfer within a period of 21 days of the order date.

As a manufacturer of quality and bespoke linen for professionals in the upscale hospitality and restaurant sector, BERGAN reminds you that it is unable to handle requests from individuals or orders amounting to less than €500 (ex. tax).

ARTICLE 4 – DELIVERY

Items will be shipped to the delivery address you indicated when requesting the quote or order.
The timeframes indicated are average timeframes corresponding to the time required to produce, handle and deliver items to Metropolitan France.
BERGAN cannot be held responsible for any material or financial consequences arising from late delivery.

ARTICLE 5 – WITHDRAWAL, REFUND OR EXCHANGE

It is the customer’s responsibility to check that items are in satisfactory condition at the time of delivery. No claims will be taken into account if made outside of a 5 day window counted from the delivery date.
Should you decide to send back your item(s), your refund will be limited to the price of the item(s) purchased, provided that they are not incomplete or damaged, and that they are returned in their original packaging. The costs of sending and returning the items will be at your expense.
In the event that the goods delivered do not comply with the specifications in relation to your order or are delivered in a damaged state, we undertake to refund or exchange the items. In this case, you well be refunded for the cost of sending and returning the items upon presentation of receipts.
Refunds will be made within one month of receipt of the returned items by us and transmission of the order number indicated in the email confirmation.
Depending on the initial method of payment, the refund will be credited to the customer account debited or made by cheque sent in the name of the customer who placed the order to the billing address indicated.
No return for cash on delivery will be accepted, whatever the reason.
Returns should be made to the address indicated on the delivery note attached to the package.
Embroidered or customised products are neither refundable nor exchangeable.

ARTICLE 6 – LIABILITY

The photographs and texts reproduced and illustrating the articles represented on our www.bergan.fr website, or any other media, are not contractual. BERGAN cannot, therefore, be held responsible in the event of error in any of these photographs or texts. BERGAN cannot be held responsible in the event of non-performance of a contract due to items being out of stock, unavailable, or in a situation of force majeure, partial or total disruption or striking of the postal services, companies and means of transport and/or communications etc., floods or fire. BERGAN will not incur any liability for any indirect damages as a result of such a situation (exchange losses, damages, costs, etc.).

ARTICLE 7 – NOMINATIVE INFORMATION

The information provided by customers allows BERGAN to process order(s), along with strengthening and customizing its communications and product offering.
In accordance with the French “Informatique et Libertés” (Computing and Freedom) law of 6 January 1978, you have the right to access, rectify and object to data concerning you. This information is for the exclusive use of BERGAN SARL.

ARTICLE 8 – INTELLECTUAL PROPERTY

The copy and intellectual property rights to all the texts, comments, works, illustrations and images reproduced on the www.bergan.fr website are reserved, with such rights applying worldwide.
Any drawings, sketches, notes or concepts by BERGAN must not, under any circumstances, be copied or reproduced without BERGAN’s written permission.

ARTICLE 9 – INTEGRALITY

In the event that any of the clauses of this agreement become null and void through a change of legislation, regulation or justice, this shall not in any way affect the validity of or adherence to these general conditions of sale.

ARTICLE 10 – DURATION

These conditions will apply throughout the duration of online services offered by the company BERGAN

ARTICLE 11 – DISPUTES

This agreement is subject to French law. All our sales are considered to be made at our head office:
Head office: 12 Ter rue des Glattignies – 62840 Fleurbaix- FRANCE
Phone number : +33 3 20 48 87 30 – Mail: contact[at]bergan.fr