BERGAN > General Conditions of Use and Personal Data

General Conditions of Use and Personal Data

The website is published and administered by the company BERGAN SARL, the head office of which is located on 12 Ter rue des Glattignies – 62840 Fleurbaix- FRANCE. BERGAN uses its website to present its know-how and range, as well as selling a selection of its products via the Internet.

Using the website and purchasing products offered on are subject to these General Conditions of Use for the website.
By using the website, you acknowledge that you have read, understood and accepted these General Conditions of Use without reservation.

These General Conditions of Use and the Privacy Policy may be updated at any time. The General Conditions of Use and the Privacy Policy applicable to you are those in force at the time you are using the website.

Security and confidentiality

The Privacy Policy governs the use of personal information provided to BERGAN via this website. BERGAN may change its Privacy Policy at any time, as stipulated in this document. The website is reserved for hotel, catering and hospitality professionals.

Intellectual Property

All the elements (visuals, drawings, models, images, texts, logos, trademarks…) making up the website are the exclusive property of BERGAN SARL. Unless covered by the exemptions expressly provided for in the General Conditions of Use, you are prohibited from reproducing (in whole or in part, by any means whatsoever), distributing, publishing, sending, modifying or selling any of the website content or using it to create any kind of derivative.

The Bergan logo, representing a B to illustrate a sewing needle, augmented by its signature “Quality linen for hospitality professionals”, as well as any other logos related to Bergan posted on the website, whether submitted as a trademark or not, as well as the domain name “” are, and will remain, the exclusive property of BERGAN. Any reproduction, distribution, transmission, modification or use of this branding without BERGAN’S express prior consent, for any reason whatsoever, is prohibited.

Limitation of liability

BERGAN may in no way be held liable by you or any third party for any indirect, incidental, extraordinary or ancillary damage resulting from your use of the website or your inability to use it. This limitation of liability applies to the fullest extent permitted by law.

BERGAN is unable to guarantee or state that:
– the website is free from viruses, data overwriting programmes, Trojan horses or any other destructive material,
– the information contained in the website is accurate, complete or up to date.

The website may contain technical inaccuracies or other defects; BERGAN does not guarantee the correction of all such defects. The website and its contents are presented “as seen” and “subject to availability”.

Privacy Policy and Personal Data

Our privacy policy explains our practices as regards the way we collect, use and disclose personal data gathered via the website, by telephone, email or any other form of commercial contact.

Personal data, collection and processing

Personal data refers to information relating to an identified or identifiable natural person. This includes an individual’s name, address and gender, for example.

Personal data may be collected via the website for information requests, orders or through our commercial management systems. Bergan undertakes to only ask you for data strictly necessary to successfully carry out your requests and provide you with our products or services.

This data is usually provided directly by you when you request a quote or information or buy a product online, via order and contact forms, sending emails or by phone.

This information may include data concerning your first and last names, gender, e-mail, postal address and telephone details, order history, payment and billing data, mode of payment and any other information you might provide by contacting us.
Please make sure your data is up to date. We reserve the right to ask you for additional information in order to properly process your orders and deliveries.

Other data may be collected while you browse our website on a PC or digital tablet, or consult our newsletter, for example your IP address or other navigation data (including the browser, operating system and device model), through cookies or similar technologies placed on your device. Some cookies are necessary for the proper functioning of our digital media and others are used for analytical purposes to help us provide you with more personalised services and a better digital experience. For more information on cookies and how to change your preferences, please read our Cookie Policy.

The processing of your personal data is carried out within the framework of the legal principles in force:
– in the context of your contract with Bergan (for example when ordering products)
– to adhere to current laws and regulations
– when this processing is in our legitimate interests and these are not overshadowed by your interests, fundamental rights or freedoms (e.g. to prevent payment fraud).

Personal data may be used to provide you with the products and services requested, verify or update your data, answer your questions and guarantee our after-sales service, carry out our delivery service, maintain our computer applications, send our marketing communications and inform you about company news and events, undertake statistical analysis to improve our products, services and digital media, verify your information, authenticate payments, process orders and payments or execute orders.

This data is mainly communicated to our internal departments in order to provide all the products and services mentioned above, but Bergan may also need to communicate it to partners acting on behalf of Bergan (IT service providers, accounting experts, solvency agencies, etc.) who undertake to respect the confidentiality of your data and are not authorised to use it for any other purpose.
Your personal data will not be passed on to third parties for advertising or promotional purposes. It will be processed during the period necessary for the purposes for which it was collected, to comply with legal and regulatory requirements and throughout any period necessary to establish, exercise or defend legal rights.

Your data will be kept for the duration of our commercial relationship and for up to ten years. It will then be deleted or archived in order to respect our legal conservation obligations;

Cookies will be stored for a period of 12 months from the date of installation on your device.

Right of access

For any questions relating to your account, or for any modification, correction or deletion requests concerning your personal data, under the conditions provided for by the laws in force (GDPR of 25 May 2018):

Contact the website manager:
– By e-mail:
– By telephone: +33 (0)3 48 87 30
– By post: BERGAN- 12 Ter rue des Glattignies – 62840 Fleurbaix- FRANCE

The collection and automated processing of personal and nominative information, along with the recipients of this information, have been defined, declared and authorised by the CNIL (Declaration No. 1625263).

For questions specifically related to marketing emails, we remind you that you can unsubscribe at any time via the “unsubscribe” link contained in all the emails we send you.